Security and Privacy FAQ
This FAQ explains how Guide handles identity, communications security, privacy, data retention, model-provider policies, and hosting-provider requirements. Use the general sections first, then review the provider-specific sections for the model or hosting location being used.
Security
Q: Do I need a Google Account to access Guide?
A: Yes. For security, Guide uses Google Accounts to securely manage identity, credentials, and multi-factor authentication.
Q: Are all communications encrypted between you, Guide, and Anthropic?
A: Yes. Guide uses TLS 1.3 for all communications.
Guide Privacy and Data Retention
Q: What information does Guide process?
A: Please refer to the privacy policy.
Q: Which LLMs does Guide use?
A: Guide users can use LLMs from Anthropic, OpenAI, and Moonshot. This list will be updated as new models become available.
Q: Does Guide use LLMs on first-party and third-party clouds?
A: Yes. Guide uses LLMs on first-party clouds, such as Anthropic and OpenAI, and on third-party clouds, such as AWS Bedrock and Google Vertex AI, that host the same LLM models.
Q: Are privacy, zero data retention, and acceptable use policies different for each LLM and hosting location?
A: Yes. When users select a specific model, they consent to the third party policies from those vendors. The public information below is subject to change by each vendor, so users should check vendor sites directly for the latest policies.
Provider Policy Summary
Anthropic cloud
Primary policy area - Anthropic privacy and zero data retention terms
Data retention/processing note - Guide has a zero data retention agreement with Anthropic.
Acceptable use policy - Anthropic Usage Policy
OpenAI cloud
Primary policy area - OpenAI privacy and zero data retention terms
Data retention/processing note - Guide zero data retention with OpenAI is in progress.
Acceptable use policy - OpenAI Usage Policy
AWS Bedrock
Primary policy area - AWS privacy, service terms, Bedrock security, and third-party model terms
Data retention/processing note - AWS documents configurable data retention modes for Bedrock, including zero data retention for supported configurations.
Acceptable use policy - AWS Acceptable Use Policy
Google Vertex AI
Primary policy area - Google privacy, Vertex AI governance, and Google Cloud terms
Data retention/processing note - Google Cloud provides data processing and security terms, with Vertex AI-specific data governance guidance.
Acceptable use policy - Google Cloud Acceptable Use Policy
Kimi / Moonshot AI
Primary policy area - Kimi privacy, API security, service terms, and model-use terms
Data retention/processing note - Kimi documents privacy, data processing, and model-use requirements through its platform policies.
Acceptable use policy - Kimi usage restrictions and service terms